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Service Desk Representative

  • Location: Chanhassen, MN
  • Job Type: Right to Hire
  • Ref No: 23-00416
  • Date: January 27, 2023
  • Pay: $17.0 - $18.0 per Hour USD
  • Job title:

Job Description - Service Desk Representative

TITLE: Service Desk Representative

Location: Minneapolis, MN (West Metro - 50% in office required)

Open Shifts:

Monday - Friday 10am-7pm

Wednesday- Friday 9am-6pm & Sat/Sun 9am-5:30pm

Monday- Wednesday 9am-6pm & Sat/Sun 10:30am-7pm

Looking for a Technical Support Representative to join a growing team. In this role you will have to have excellent verbal and written communication skills, in addition to a very customer service driven mindset. Experience working with Windows 10 computer systems (both Macs and PCs) and able to work with little supervision while enhancing daily operations and supporting over 30,000 users.

What You'll Do:

  • Assist remote end-users by phone and email
  • Create, respond to, prioritize, and escalate tickets as necessary
  • Follow set policies and procedures when assisting end users to ensure proper handling of requests
  • Provides timely responses and status updates to end users
  • Support of internal/proprietary and third party applications
  • Interfacing with onsite and remote in a professional and reliable manner

Skills / Experience You Will Need:

  • AAS Degree and/or Technical certifications are preferred
  • Experience with an IT ticketing system, preference is ServiceNow
  • Previous customer service, helpdesk or technical support experience
  • Working knowledge of Windows 10 computer systems (both Macs and PCs)
  • Experience with ITIL, incident, problem, change processes, change management
  • Experience with Active Directory (password resets)
  • Ability to accurately collect and track information
  • Excellent written and verbal communication skills, ability to use precise wording and customer friendly language
  • Ability to handle multiple tasks and prioritize them effectively

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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