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IT Helpdesk Technician

  • Location: Dallas, TX
  • Job Type: Right to Hire
  • Ref No: 23-00414
  • Date: January 26, 2023
  • Pay: $20.0 - $28.0 per Year USD
  • Job title:

Job Description - IT Helpdesk Technician


Downtown Dallas, TX

$21/hr +

ICS is hiring for two IT Helpdesk Technicians. This is a great opportunity for someone who wants to get their foot into the door with an established, enterprise IT department.

What You'll Do:

  • Provide excellent customer service and support to local and remote users
  • Assist Senior IT Support team members with managing project tickets
  • Troubleshoot basic end user connectivity and account creation/resets
  • Make outbound calls to follow up with users and ensure resolution satisfaction
  • Respond to phone calls and email requests in a timely manner

Skills/Experience You'll Need:

  • 2+ years of corporate IT Support experience (or related internship etc)
  • Basic IT systems and technology knowledge in a Windows environment
  • Basic Office product suite experience
  • Excellent customer service skills
  • Ability to ramp up quickly
  • Ability to work independently

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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