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Sales Support Specialist

  • Location: Franklin, TN
  • Job Type: Direct Placement
  • Ref No: 23-00384
  • Date: January 25, 2023
  • Pay: $45000.0 - $50000.0 per Year USD
  • Job title:

Job Description - Sales Support Specialist

TITLE: Sales Support Specialist/ Strategic Account Support

Location: Franklin, TN

Compensation Range : 45000-50000


Essential Responsibilities

  • Work with dedicated sales team members to support all customers on company needs and newly closed deals
  • Account Management
    • Create buy docs, vendor set up forms
    • Follow through with samples
    • Set up check in meetings
    • Support sales reps on calls, emails, trips
    • Weekly tag up meetings with Procurement to evaluate any open projects for accounts
    • Manage and analyze accounts to provide a weekly update with open items, contract status, contract opportunities, etc.
    • Enter CRM Information
    • Provide data analysis monthly to all accounts
    • Evaluate inventory, remaining volume to be sold, and sales performance to provide feedback and suggestions to sales team
    • Set up templates based on customers needs to provide insight into contracts and market performance
  • Sales Support

    • Attend meetings, take notes, and communicate action items following meetings
    • Create contracts
    • Act as a liaison between sales and procurement to communicate when to secure product based off of conversations with customers
    • Create CRM opportunities customers
    • Assist in creation of point of sale marketing assets for new and existing customers
    • Work closely with marketing to ensure due dates are communicated, and reviews have taken place prior to customer meetings
    • Analyze market reports created by marketing to determine best time to send to customers to compare to current contracts
    • Assist in providing data for contract blends for existing contracts
  • Customer budget vs. actuals – monthly

    • Weekly updates on major customers when contract is coming close to completion
    • Data pulls for sales person for customer meetings
    • General data pulls for customer check ins
    • Meet with sales to review each program
    • Send out customer communication of contract status

  • Month end sales reconciliation
    • Reconcile volume, sales, cost, and margins
    • Analyze margins to ensure no errors in orders placed, or unexpected losses
    • Meet with every sales guy to review their programs, and discuss any variances to forecast
    • Comparison analysis between what is committed to our vendors vs. what is committed to the customer
      • Discuss discrepancies with Procurement and address any variances

  • Create sales forecast and budget for future years of what is already on contract
    • Set up excel workbooks to analyze data
    • Apply pipeline to 2022 forecast
    • Create historical graphs to visualize how the business has changed in regards to species, channels, and customers



Essential Responsibilities & Qualifications

  • Communicating with accounts to ensure that all of their needs are understood and addressed
  • Building strong account relationships to maintain old business and acquire new customers
  • Collaborating with internal departments to ensure that they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the account's desires
  • Collecting and analyzing data to understand changing needs
  • Satisfactory problem-solving skills to help resolve complaints or needs
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Up-to-date understanding of the industry
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing account data
  • Time management and multitasking skills in order to handle multiple tasks and accounts at once
  • Advanced motivational and negotiation skills
  • Strong organizational skills and attention to detail





*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.




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