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Front Office Application Support- FX

  • Location: Stamford, CT
  • Job Type: Direct Placement
  • Ref No: 23-00380
  • Date: January 25, 2023
  • Pay: $120000.0 - $160000.0 per Year USD
  • Job title:

Job Description - Front Office Application Support- FX

Front Office Application Support – FX

Full time hybrid position, 2 days onsite in Stamford CT

$120-160k base + bonus DOE

Our client, an investment bank, is seeking an Application Support professional to support their traders. This is a front-office role in a fast-paced environment that requires a high sense of urgency. The ideal candidate will have a background supporting front office personnel's proprietary applications, a background in Linux/Unix as well as scripting experience with Shell or Python. We are open to candidates at the Associate and VP level.

Key Responsibilities:

·  Design and pursue automated solution / support tools for repetitive manual effort

·  Embrace best practice within the department and share this across technology where possible

·  Learn the application and the associated business functionality

·  Build and maintain the run books for key activities such as DR, Changes etc

·  Actively own and maintain support documentation

·  Work collaboratively with other teams across geographies keeping the business priorities in mind

·  Achieve a more productive support environment by actively seeking improvement avenues

·  Provide support during new releases into the production environment

·  Implement emergency changes with necessary assistance from developers and other IT teams

·  Develop strong relationship with the development and infrastructure support teams to resolve production issues in a timely manner

·  Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues

·  Provide a timely and effective response to user queries by analysing, investigating and fixing them as required

·  Ensure proper stakeholder communication and escalation as required

·  Perform 'root cause' analysis of user issues, provide immediate workaround for critical problems


· Good knowledge of the Markets and Banking business and FX products traded.

· Experience of working in a dynamic environment often with shifting priorities

Front to back awareness of processes within an investment bank (from sales to back office)


· Experience of performing a similar role in a leading global Investment bank

· Experience in eFX trading platforms ,Experience in Front Office platforms

Technical Capabilities


  • Good general awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context
  • Unix, Scripting , Sybase, Oracle, FIX Protocol, Experience with FX Trading Platforms, KDB, Geneos, Splunk, Autosys


  • Tertiary/University degree level qualifications are expected
  • ITIL Certification (Desired)

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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