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Tier 2 Help Desk Support (Contract)

  • Location: Houston, TX
  • Job Type: Contract
  • Ref No: 23-00271
  • Date: January 17, 2023
  • Pay: $30.0 - $35.0 per Hour USD
  • Job title:

Job Description - Tier 2 Help Desk Support (Contract)

TITLE: Tier 2 Help Desk Support

Location: 77099 (On-site)

Compensation Range: $27/hr. - $32/hr.

Job Description:

  • Respond to requests for technical assistance via phone, chat, or email.
  • Diagnose and resolve technical issues remotely.
  • Log all customer interactions into ticketing system.
  • Follow incidents through to resolution.
  • Provide regular updates to customer on their support requests.
  • Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
  • Good verbal and written communication skills a must.

Required Skills:

  • 3+ Years' experience as a Tier 2 Service desk engineer.
  • Experience with a ticketing system such as ServiceNow
  • An understanding of Azure AD (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)
  • Ability to interact at all levels of management internally, and with customers and vendors
  • Excellent follow-through
  • Takes initiative and doesn't need constant instruction
  • Must be able to multi-task and manage time amongst clients
  • Willingness to learn new tech and advance your career in the IT industry
  • Good verbal and written communication skills a must.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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