IT Technical Analyst - I

• Location: Dallas, TX
• Job Type: Contract
• Ref No: 23-00167
• Date: January 11, 2023
• Pay: $18.0 - $21.0 per Hour USD
• Job title:

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Job Description - IT Technical Analyst - I

        TITLE:         Customer Support - I  
 
    Location: Dallas, TX 
 
  Compensation: $18-$21/hour
 

 
ICS, a Korn Ferry Company, is seeking a Customer Support Analyst to work for our client in Downtown Dallas!
 

 
    What You’ll Do:        

 
•   Provide end-user support for basic incidents and service requests related to desktop infrastructure utilized by on-site workforce.
 
•   Expands skills in own work area within an analytical/scientific method or operational process.
 
•   Applies experience and skills to complete assigned work within our area of expertise.
 
•   Troubleshoots and resolves basic incidents and service requests. Escalates more complex technical service and hardware/software issues within
    performance standards. Configures and installs IT users` desktop software and hardware, and LAN printers. Documents services provided, and shares
    troubleshooting tips with peer technicians. Investigates and troubleshoots individual client connectivity problems.
 
•   Performs basic relocation services for desktop equipment, including coordinating the disposal process and re-deployment of units.
 
•   Performs basic inventory duties to ensure asset related information is accurately captured for inventory reporting purposes and patch management
 

 
                Skills / Experience You Will Need:          

 
•   Minimum certification required of the position: CompTia A+ certification preferred.
 
•   Minimum education required of the position: Associate`s degree in Computer Information Technology preferred.
 
•   Minimum experience required of the position: At least two years previous experience with desktop hardware, software installation, remote and mobile
    device support. Experience should include proven use and understanding of troubleshooting techniques and tools , mobile device software, and remote
    access tools. Experience includes demonstration of understanding troubleshooting techniques and tools used to perform configuration and installations.
 
•   Ability to recognize and resolve technical issues.
 

 

 
      About Infinity Consulting Solutions
 
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
 
ICS is an Equal Opportunity Employer.     
 

 
    *W2 employees of ICS are offered comprehensive benefits including health, dental and vision.   

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