Senior Unified Communications Engineer (Infrastructure)

Summary:

Responsible for the implementation, deployment, maintenance, and support of telephones, turrets and telecommunications networks.

Major Responsibilities:

• Designs, implements, manages, monitors, supports, and troubleshoots unified communications networks and equipment, including:
• desk telephones
• trading turrets
• phone and voicemail systems
• voice recording systems
• video conferencing equipment
• Manages vendor relationships and creates purchase orders for new equipment and services
• Liaise with business partner telecom operations on new and existing connectivity
• Monitors and manages inventory of leased-lines and direct voice lines
• Strives to ensure that all systems achieve 100% uptime during and outside of business hours
• Creates and maintains written documentation and diagrams for supported systems
• Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.
• Provides support off-hours and remotely (i.e. from home) when needed
• Travels between New York and NJ offices on an as-needed basis
• Create and maintain written documentation and diagrams for all products and networks.
• Manage projects, including project definition, project plan development, resource allocation, and debriefing
• Provide support off-hours and remotely (i.e. from home) when needed.
• Serve as the final escalation point for Service Desk for telecom-related issues.

Required Qualifications:

• 10+ years of experience supporting telephony in a mission-critical environment.
• Experience with IPC Unigy system and Cisco Unified Communications Manager
• Experience with voice mail and voice recording systems
• Experience with Cisco IOS (Voice Gateways, switching)
• Experience with industry standard telephony protocols – SIP, H.323, MGCP, SCCP
• Understanding of telephony concepts such as PBX'es, dial plans, ring-down lines, VoIP, QoS.
• Understanding of types of telecom lines such as DID trunks, SIP, ISDN PRI's/BRI's, FXS/FXO, POTS, ARD/MRD, hoot & holler
• Experience with leased-line ordering, tracking, and provisioning
• Ability to work in a fast-paced environment supporting real-time market data and trading.
• Certification and/or training with vendor-neutral or vendor-specific focus.
• Basic understanding of operating system administration (Windows and Linux).
• Basic scripting and automation.
• The ability to solve problems via standard and non-standard methods.
• Organized and methodical testing skills.
• Excellent written and oral communication skills.
• Excellent time management and organizational skills.

Tagged Systems:

• OS: Linux & Windows.
• Hardware and Applications: Cisco routers and switches, Cisco CUCM, IPC Unigy, Cisco Telepresence and Video Units, WebEx, SIP Trunks, PRIs, FXS/FXO, POTS, ARD/MRD/Hoot lines, Cisco Expressway, Cisco Contact Center, Cisco Emergency Responder, Cisco phones and IPC turrets, Akkadian

• Bachelor's degree in Technical or engineering, or computer science or equivalent experience.