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Senior Unified Communications Engineer (Infrastructure)

  • Location: New York, NY
  • Job Type: Contract
  • Ref No: 23-00164
  • Date: January 11, 2023
  • Pay: $70.0 - $80.0 per Hour USD
  • Job title:

Job Description - Senior Unified Communications Engineer (Infrastructure)

Senior Unified Communications Engineer (Infrastructure)

Schedule: Onsite 7AM - 3PM

Pay Range: 70-80/hr 



Responsible for the implementation, deployment, maintenance, and support of telephones, turrets and telecommunications networks.


Major Responsibilities:

  • Designs, implements, manages, monitors, supports, and troubleshoots unified communications networks and equipment, including:
  • desk telephones
  • trading turrets
  • phone and voicemail systems
  • voice recording systems
  • video conferencing equipment
  • Manages vendor relationships and creates purchase orders for new equipment and services
  • Liaise with business partner telecom operations on new and existing connectivity
  • Monitors and manages inventory of leased-lines and direct voice lines
  • Strives to ensure that all systems achieve 100% uptime during and outside of business hours
  • Creates and maintains written documentation and diagrams for supported systems
  • Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.
  • Provides support off-hours and remotely (i.e. from home) when needed
  • Travels between New York and NJ offices on an as-needed basis
  • Create and maintain written documentation and diagrams for all products and networks.
  • Manage projects, including project definition, project plan development, resource allocation, and debriefing
  • Provide support off-hours and remotely (i.e. from home) when needed.
  • Serve as the final escalation point for Service Desk for telecom-related issues.

Required Qualifications:

  • 10+ years of experience supporting telephony in a mission-critical environment.
  • Experience with IPC Unigy system and Cisco Unified Communications Manager
  • Experience with voice mail and voice recording systems
  • Experience with Cisco IOS (Voice Gateways, switching)
  • Experience with industry standard telephony protocols – SIP, H.323, MGCP, SCCP
  • Understanding of telephony concepts such as PBX'es, dial plans, ring-down lines, VoIP, QoS.
  • Understanding of types of telecom lines such as DID trunks, SIP, ISDN PRI's/BRI's, FXS/FXO, POTS, ARD/MRD, hoot & holler
  • Experience with leased-line ordering, tracking, and provisioning
  • Ability to work in a fast-paced environment supporting real-time market data and trading.
  • Certification and/or training with vendor-neutral or vendor-specific focus.
  • Basic understanding of operating system administration (Windows and Linux).
  • Basic scripting and automation.
  • The ability to solve problems via standard and non-standard methods.
  • Organized and methodical testing skills.
  • Excellent written and oral communication skills.
  • Excellent time management and organizational skills.


Tagged Systems:

  • OS: Linux & Windows.
  • Hardware and Applications: Cisco routers and switches, Cisco CUCM, IPC Unigy, Cisco Telepresence and Video Units, WebEx, SIP Trunks, PRIs, FXS/FXO, POTS, ARD/MRD/Hoot lines, Cisco Expressway, Cisco Contact Center, Cisco Emergency Responder, Cisco phones and IPC turrets, Akkadian


  • Bachelor's degree in Technical or engineering, or computer science or equivalent experience.

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