Customer Success Manager

• Location: Elk Grove Village, IL
• Job Type: Direct Placement
• Ref No: 22-07045
• Date: November 11, 2022
• Pay: $65000.0 - $80000.0 per Year USD
• Job title:

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Job Description - Customer Success Manager

SUMMARY OF POSITION:

The Customer Success Manager serves as the voice of the customer within our organization, and the voice of our organization to our customers. This person will strive to establish long-term relationships within select customer accounts, growing the business by delivering above-average levels of customer service and satisfaction. This role is responsible for managing the tactical customer relationship, serving as the lead interface between the customer and various functional areas, including Sales, Accounting, & Production/Operations. This role demands a high level of attention to detail across multiple dynamic customers and programs and their day-to-day activities.



ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Demonstrate a passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes.
• Manage day-to-day client contact, strengthen relationships with the accounts and grow the share of business from those accounts.
• Execute customer’s reporting & administrative workload,
• Monitor customers’ open orders.
• Coordinate and communicate commitment dates on customer orders.
• Obtain, analyze, and action customer forecasts.
• Keep updated and detailed CRM records on accounts responsible to maintain.
• Maintain internal relationships with production, quality, scheduling, and planning to manage each account effectively.
• Assist in managing Accounts Receivables for your assigned accounts.
• Prepare sales information for customers.
• Establish buying influences, budgets, and purchasing criteria for assigned accounts.
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.
• Help to resolve billing questions and issues.
• Create shipping labels & documentation, ensuring products are shipped with appropriate documentation as required by each account.
• Provide consultation and client services as primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems and new product launches.
• Develop an overview of each customer and identify all possible opportunities, grow the revenue with each account by building off our previous successes.
• Set up on-site meetings with customers and travel with Regional Sales Employees as needed to ensure personnel relationships are maintained.
• Perform all other duties as assigned by the supervisor.

JOB KNOWLEDGE, SKILLS & ABILITIES:

• Team Building/Interpersonal Skills -Demonstrates competency by maintaining positive, collaborative, respectful, and constructive interpersonal relationships. Understands and practices the principles of effective teamwork. Must be assertive and self-motivated with the ability to work independently and in a team environment.
• Demonstrable ability to communicate, present and influence key Stakeholders at all levels of an organization, including executive and C-level. Simplify and communicate complex situations for internal & external communications.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Must be able to problem solve, prioritize, and have the ability to multitask and continuously improve processes and personal capabilities.
• Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem-solving, and analytical skills.
• Intermediate Computer Skills (Experience with Microsoft Office & Google sheets is preferred).
• Experience with UPS WorldShip and FedEx Ship Manager.
• Excellent Verbal and Written Communication Skills.

EXPERIENCE AND EDUCATION:

• 5+ years of professional experience in a sales or related role (account management/sales management)
• Knowledge of networking environments
• Familiarity with CRM
• Strong interpersonal and communication skills, written and verbal
• Must be goal and detail-oriented
• A minimum of a Bachelor’s is preferred, but an equivalent combination of experience and education may be considered.

Salary up to $80k pending upon experience



About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long-term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance, and Corporate Support. Our staffing solutions include Contract, Temp to Perm, and Permanent Placement.

ICS is an Equal Opportunity Employer.



*W2 employees of ICS are offered comprehensive benefits including health, dental, and vision.

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