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Customer Service Representative

  • Location: Miami, FL
  • Job Type: Direct Placement
  • Ref No: 22-07383
  • Date: December 06, 2022
  • Pay: $19.0 - $20.0 per Hour USD
  • Job title:

Job Description - Customer Service Representative

TITLE: Customer Service Representative

Location: Miami, FL

Compensation:
$19/hr plus OT when the business allows it

Medical, Vision, Dental,401k, Parking

Must be vaccinated

In person role in Brickell






We are currently seeking a Customer Service Representative (CSR) to join our team in Miami (Brickell). As a Customer Service Representative (CSR), you must be service-minded, solution-oriented, and forward-thinking. You will be responsible for fielding customer inquiries, resolving complaints, and addressing product or service concerns with an exceeding level of empathy, professionalism, and courtesy.

We are looking for a pioneer who will be able to execute our current strategies flawlessly while also providing a unique perspective to our training and development, orientation, and company culture.

Ideally you will have financial services experience or be willing to learn the industry

This role will be in office 4 days/week (parking is paid for) and requires vaccination.

Full time role with Benefits




Responsibilities:

  • Provide superior customer support through direct meetings with potential customers and serve as the primary point of contact
  • Utilize active listening skills and consultative sales techniques to understand a customer's wants and needs and provide unmatched product/service solutions with quality in mind
  • Attend daily meetings regarding product knowledge updates, performance standards, and new promotional opportunities
  • Maintain a high level of professionalism and rapport with every customer, client, and team member
  • Update customer information and ensure accurate filing entry to ensure the customer's confidential information remains safe
  • Represent our organization with pride and set to be an upstanding example of our core values - whether you are in the office or not

Requirements:

  • Previous experience in a customer service setting, including hospitality, restaurant, or retail experience
  • Must be flexible to work weekends occasionally
  • Experience with Office Suite and Google Drive and demonstrated competency in learning new software applications
  • Excellent customer service and communication skills with the ability to clearly articulate relevant information, ideas, and directions
  • Commitment to teamwork through relationship-building, dependability, trust, and collaboration



About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.




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