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Collections Specialist

  • Location: Miami, FL
  • Job Type: Direct Placement
  • Ref No: 22-07382
  • Date: December 06, 2022
  • Pay: $19.0 - $20.0 per Hour USD
  • Job title:

Job Description - Collections Specialist

TITLE: Collections Specalist

Location: Miami, FL

Compensation: $20/hr plus OT when the business allows it

Medical, Vision, Dental,401k, Parking

Must be vaccinated

In person role in Brickell

We are working with a personal lender looking for multiple Collections Specialist. Being in the business of helping our customers with integrity, quality, security, and trust is the foundation of our brand. Our employees are passionate about their work and the success of our organization is driven by the talent we attract.

Our Collections Colleagues are change agents who are self-motivated, effective negotiators, as well as highly solution-oriented. They are ambassadors of our brand and at the forefront of our organization.

This role will be in office 4 days a week on Brickell (parking is paid for) and requires vaccination.

You will have a hourly plus OT plus commission compensation plan

Full time role with Benefits

The Ideal Candidate:

  • Must be able to collect on current & past due balances while making quality decisions for Fora Financial and our clients
  • Is a high performer who drives strong results with effectiveness and efficiency
  • Must be very confident on the phone making outbound collection calls and take incoming calls in a metrics driven environment
  • Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment
  • Strong customer focus with the ability to have detailed and intelligent financial discussions with business owners
  • Professional business acumen and etiquette
  • Must possess excellent analytical, negotiation and decision-making skills; in addition to strong communication and organizational skills
  • Demonstrates sensitivity and compassion for those in a difficult situation; empathetic while persuasive
  • Has incredible active listening skills and ability to understand client situations; must be effective in utilizing available tools, as well as possess critical thinking skills
  • Heavily receptive to and embracing of changes; ability to quickly adapt in a dynamic environment
  • Strong time management
  • Demonstrated personal excellence including punctuality, integrity and accountability
  • Has above average emotional intelligence to connect, negotiate, and influence


  • Minimum 2+ years of experience in a phone-based contact center environment working Credit/Collections, Billing, Sales and/or Customer Service
  • Strong understanding of Collections processes and results driven
  • Negotiation and effective communication skills, both verbal and written
  • Bachelor Degree

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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