Possess knowledge of assignment/attorney workloads.
Act as liaison between attorneys and secretaries.
Provide orientation for new attorneys/secretaries.
Recommend assignment changes to improve efficiencies.
Recruit for/introduce applicants to attorneys
Possess a full understanding of secretarial schedule.
Monitor schedule on a daily basis to ensure that information is posted for your department/floor.
Attend weekly scheduling meetings and communicate updates/offer solutions
Provide day-to-day supervision of secretaries in the assignment which includes conducting daily rounds, reviewing weekly time reports and secretarial overtime, reviewing/approving PTO requests; monitoring absences and tardiness
Provide full knowledge of firm/departmental policies.
Monitor performance and prepare/deliver documentation as required.
Conduct coaching/feedback sessions during the year; oversee the annual performance appraisal process for assigned secretaries.
Meet with staff on a regular basis to discuss notable achievements.
Work with the Associate Director to define and monitor employee skill sets.
Knowledge, Skills & Abilities:
10+ years of experience in a secretarial/administrative support role within a law firm or legal environment.
At least five years supervisory experience.
Demonstrated mediation and management skills required.
Demonstrated technical background and expertise with desktop applications (e.g. text editing, spreadsheets, graphics).
Proficient in all basic, advanced and legal-specific Microsoft Suite Applications.
Ability to interact in a professional manner with Firm Attorneys, management and other administrative staff.
Must possess excellent oral and written communication skills.
Capable of developing and monitoring systems with analyzes costs and productivity.
Ability to create a strong team environment and consensus maker.
Ability to maintain confidentiality.
Strong administrative and organizational skills; ability to prioritize tasks and juggle multiple priorities.
Strong initiative; ability to exercise sound judgment, work independently and make decisions on behalf of attorney(s).
Excellent interpersonal skills; have the ability to work with different personalities in high-pressure situations.