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Customer Success Representative

  • Location: New York, NY
  • Job Type: Direct Placement
  • Ref No: 19-00235
  • Date: January 08, 2019
  • Job title:

Britt Cohen

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Job Description - Customer Success Representative

Customer Success Representative (Junior / Entry Level Position)

An insuretech innovator with a Nationwide insurance company that offers a new way to get life insurance

online that's actually simple.

We combine the culture of a startup with the stability and backing of a Fortune 500 company to

create an environment that's truly unique.

Our diverse team is comprised of smart, collaborative people who think big, execute quickly and

don't take themselves too seriously. We're located in New York's Flatiron District and in case you're

wondering, yes, we provide free snacks. Cold brew too.

If you're passionate about customer experience, thrive on delighting customers and curious/want to

learn more about life insurance (yay!) we'd love to hear from you.


  Effectively manage incoming chats, emails, and calls

  Educate potential customers on our product and process

  Understand our customer's challenges and identify scalable and effective solutions

  Focus on process improvement and operational efficiency

  Meet and exceed team goals around customer satisfaction and internal SLA's

  Take ownership and stay composed when interacting with upset clients

  Conduct research and work crossteam

to resolve customer issues and feature requests

  Strong passion for the voice of the customer


  BS/BA required

  1 2

years' experience in a customer facing role

  Track record of over achievement

  Empathetic to customer concerns/issue

  Proactive nature to ensure 'best in class' service

  Experience with Zendesk a plus

  Candidates must be eligible to work in the US without sponsorship

  This role requires candidates to work from our Manhattan office


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