Customer Success Representative (Junior / Entry Level Position)
An insuretech innovator with a Nationwide insurance company that offers a new way to get life insurance
online that's actually simple.
We combine the culture of a startup with the stability and backing of a Fortune 500 company to
create an environment that's truly unique.
Our diverse team is comprised of smart, collaborative people who think big, execute quickly and
don't take themselves too seriously. We're located in New York's Flatiron District and in case you're
wondering, yes, we provide free snacks. Cold brew too.
If you're passionate about customer experience, thrive on delighting customers and curious/want to
learn more about life insurance (yay!) we'd love to hear from you.
Effectively manage incoming chats, emails, and calls
Educate potential customers on our product and process
Understand our customer's challenges and identify scalable and effective solutions
Focus on process improvement and operational efficiency
Meet and exceed team goals around customer satisfaction and internal SLA's
Take ownership and stay composed when interacting with upset clients
Conduct research and work crossteam
to resolve customer issues and feature requests
Strong passion for the voice of the customer
years' experience in a customer facing role
Track record of over achievement
Empathetic to customer concerns/issue
Proactive nature to ensure 'best in class' service
Experience with Zendesk a plus
Candidates must be eligible to work in the US without sponsorship
This role requires candidates to work from our Manhattan office
|AML Team Lead|